radiata
NJRC Member
If you place an order, and things go 100% your way --- congratulations, you'll be happy with the next day shipping, the turnaround and with the packaging (but you may not be with the actual physical size of the critters you ordered). But if things don't go your way, good luck. I'm still awaiting the final word from my credit card company on an order I placed in December. I was looking for 4 lbs of Gracillaria for a refugium. I checked via email before the order was placed to make sure they were selling ~ 1/2 lb for $10. I received less than half a pound, out or the 4 pounds I ordered, for $80. I dealt with three different reps who all acknowledged that a problem had taken place, and who all promised to make it right. All three failed miserably, and I had to resort to my Master Card issuer for a credit. They claim that customer satisfaction is their priority, but all I got from them was lip service...
