Folks, if you've recently upgraded or renewed your annual club membership but it's still not active, please reach out to the BOD or a moderator. The PayPal system has a slight bug which it doesn't allow it to activate the account on it's own.
Did you try going directly to the apex in a browser? http://apex admin and 1234
The only other thing I can think of is it might not connect to a combined network. (2.4 and 5). Might need to connect to 2.4 only. Trying to find an answer to it.
I bought the 15” LLS for my awc container and an optical sensors to try it, liking both. I am going to buy more optical sensors to replace my old sensors for my rodi/ato bin and also another LLS for that bin and a smaller one for my sump.
I’m sure they looked at all the firmwares and everything else. If they said it’s defective, they know what they are talking about. Much more so than I. I was excited when I got a light to turn on when I opened my cabinet door.
I’ve been beta testing firmware for Neptune for a couple of years now, I would make sure all your modules are up to date on their individual firmwares. I’m pretty sure Neptune tech support can help you go backwards on the firmware.