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With 30 # of live rock I would think that you have enough surface area for good bacteria to grow that you should be fine removing all the bio-balls as they are probably just becoming a detritus trap causing your nitrate problem.
Mine wouldn't eat for the first couple weeks too I soaked my food in garlic to get her to start eating.she started eating garlic soaked brine shrimp and flake. Now she goes after anything I put in the tank. I found some Astraea stars in my frag tank so I dropped them in the display for my...