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I have this filter on my red ear slider turtle tank. It pulls in water and pumps it out but the water just doesn't get clean. I have the sponge, carbon and ammonia within it. Any ideas what the problem is?
There is a rubber ring between the bottom of the impeller area that compresses to the top of the collection baskets when it is all assembled. If it is bad or damaged in any way it will let water bypass the baskets and not filter properly. Image sucks but you should get the idea.
info from the Rena site
This is the seal on the bottom of the motor that prevents water from the aquarium bypassing the filter material. It is a strip of sealing material that fits in the groove on the bottom of the motor. Replace when worn or there is a gap between the ends.