I ordered some fish from this site a few days ago. They arrived this evening. 4/7 fish were dead, the other 3 were barely breathing and on the verge of kicking the bucket themselves.
I'll start at the beginning though.
Knew my fish order was shipped yesterday, to arrive today, so I checked with FedEx early this morning to see an estimated arrival time (guaranteed delivery by 3 PM) and stayed near the door all day waiting, periodically checking to see if FedEx had updated anything else on my package. Around 2:30 PM they did, said that no one was home and package was being returned to the facility.
I called FedEx immediately of course, protesting that this was a live package and I certainly was home, no one had ever come to the door. They asked to verify my address, and they had it wrong, so I checked my order confirmation from saltwaterfish.com and we had given the correct address. FedEx, after multiple phone calls from me, finally turned their truck around and brought me my order at about 4:45 PM.
When I opened the Styrofoam box, I was quite surprised to find only a few heat packs haphazardly strewn across the top, and they were barely tepid. I quickly removed them and started taking the fish bags out. They were frigidly cold and as stated above... 4/7 fish were stone cold dead. The other three were still breathing a bit, and revived after floating the bags for a bit. The inverts I got were fine once they warmed up as well.
As for the answering machine saying "packaged to survive 48 hours!"... I have some serious doubts given that mine didn't make it 24.
Some pics-
Heat packs (wow, 6):
Fish (like sardines in a can):
Fish still in bag pics available upon request.
One last thing... The sizes of what I got were definitely on the small side. The Maroon Clown was advertised at 2-4 inches (and I have a 4 inch Maroon myself), he came in at maybe an inch and a quarter at the most.
So for $250 I got some new snails and hermits, 2 false percs, a really small fire shrimp and a small cleaner shrimp. (and the tiny maroon)
What I lost totalled $30 in fish. Not enough to be a reorder there without paying shipping.
I'll start at the beginning though.
Knew my fish order was shipped yesterday, to arrive today, so I checked with FedEx early this morning to see an estimated arrival time (guaranteed delivery by 3 PM) and stayed near the door all day waiting, periodically checking to see if FedEx had updated anything else on my package. Around 2:30 PM they did, said that no one was home and package was being returned to the facility.
I called FedEx immediately of course, protesting that this was a live package and I certainly was home, no one had ever come to the door. They asked to verify my address, and they had it wrong, so I checked my order confirmation from saltwaterfish.com and we had given the correct address. FedEx, after multiple phone calls from me, finally turned their truck around and brought me my order at about 4:45 PM.
When I opened the Styrofoam box, I was quite surprised to find only a few heat packs haphazardly strewn across the top, and they were barely tepid. I quickly removed them and started taking the fish bags out. They were frigidly cold and as stated above... 4/7 fish were stone cold dead. The other three were still breathing a bit, and revived after floating the bags for a bit. The inverts I got were fine once they warmed up as well.
As for the answering machine saying "packaged to survive 48 hours!"... I have some serious doubts given that mine didn't make it 24.
Some pics-
Heat packs (wow, 6):
Fish (like sardines in a can):
Fish still in bag pics available upon request.
One last thing... The sizes of what I got were definitely on the small side. The Maroon Clown was advertised at 2-4 inches (and I have a 4 inch Maroon myself), he came in at maybe an inch and a quarter at the most.
So for $250 I got some new snails and hermits, 2 false percs, a really small fire shrimp and a small cleaner shrimp. (and the tiny maroon)
What I lost totalled $30 in fish. Not enough to be a reorder there without paying shipping.
